Improve Client Relationships
Make a point in your law practice to do whatever you can to reduce or lower your client’s stress level. Being intentional about doing this will help you have better relationships with your clients.
Here are some tips on how to reduce your client’s stress:
- Be clear and not harsh when advising your clients.
- Help them maintain perspective.
- Reframe the negative to positive when appropriate.
- Listen empathically.
- Communicate your care and concern.
- Encourage them to keep in touch.
- Keep clients informed.
- Contact them before they contact you.
- Learn what’s really important by being personal with them.
- Send polite reminders of what they need to do. (Stressed people don’t remember what you’ve told them.)
- Return calls or emails quickly.
- Reassure them.
- Give them what they want, not what you think they want.
Client’s are in a flooded State
Stressed or grieving clients are likely to be in a flooded state, meaning they can’t take anything in because of their shock, denial, anger, fear, or depression. When people are in those states they don’t operate well and they need you to take that into account in your dealings with them.
When you treat your clients empathically and keep in mind they are usually in a highly stressed state (because they needed to hire you) this kind of relationship will help you delivery your services at an exceptional level.