Coaching For Lawyers Law Practice Tip #15
At the top of the list for best client development practices is: Give your client a good experience. This is probably the most important thing you can do to ensure referrals from satisfied clients.
Good work product is not the most important quality to ensure referrals from clients. Generally your clients don’t know good work product from bad. But they know whether they liked working with you.
- keep your client informed,
- return their calls and emails quickly,
- listen to them,
- kept your bills reasonable, and
- explain things so they understand
you will give them a good experience.
If you would like coaching on how to give your clients a good experience, please consider contacting me to see how I can assist you. Check out my website http://www.coaching-for-lawyers.com/legalcoach .