Coaching For Lawyers Law Practice Tip #7
Use your statement of account as a promotional opportunity.
Render bills that give your client complete information about what you did for them and what successes, if any, that occurred as a result of your work for the client. Include editorials to explain what value you gave the client not just what you did.
Your statement of account is an ideal way for the client to learn what you actually did for them and how you work.
Consider what kind of bill you would like to receive that would make you willing to write a check for payment easily and with appreciation. That is the kind of bill you should send to your clients. This kind of bill will help you maintain trust and understanding from your clients – a great client building relationship tool.
How will you improve your statements of accounts?