Effective Questions Deliver Positive Results

This video of a deer hunter in a tree stand who uses a question to deflect what could have been an oh crap! kind of moment is a great way to emphasis how asking good questions can help diffuse a bad situation.

http://www.wimp.com/curiousbear/

Effective questions help you:

  • Connect with your clients in a more meaningful way
  • Better and more fully understand your client’s problem
  • Work with your staff more effectively
  • Cross examine more effectively
  • Gather better information
  • Improve your negotiating skills
  • Reduce mistakes
  • Defuse volatile situations
  • Persuade people

Most people know this is true but don’t really know how to ask good questions to get the results they want.  I hope this post will give you some ideas on how to ask better questions of your clients, staff and colleagues to help make you a more effective lawyer.

I hope you enjoyed the video as much as I did.

Effective Questions

Effective questions are questions that are thought provoking.  They are open-ended and not leading. They are not “why” questions, but rather “what” or “how” questions.  “Why” questions are good for soliciting information, but can make people defensive so be thoughtful in your use of them.

When asking effective questions, it’s important to wait for the answer and not provide the answer.

Listening so that you can ask the next good question is also critical to asking good questions.

Examples of Effective Questions

  • What seems to be the trouble?
  • What’s important about that?
  • What concerns you the most about _____________?
  • What do you mean by __________?
  • What else?
  • How do you want ____________ to turn out?
  • What do you want?
  • What are your expectations?
  • What will you do?
  • What are your next steps?

If you would like coaching on how to ask better questions in your law practice, please contact me , Irene Leonard, Business Lawyer Coach to see how I can assist you.

This entry was posted in Client relationships, Delegation, Law Practice Management, Staff Management. Bookmark the permalink.

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